Employee first councils are organized around specific areas of passion. The premise somewhat provocatively named employees first, customers second is that often most value in companies is generated at the bottom layers of the pyramid and that it is exactly those people there that should be empowered by management, so as to deliver the maximum value to the customer. The employees first, customers second transformation. More than 100,000 copies sold one small idea can ignite a revolution just as a single matchstick can start a fire. The premise somewhat provocatively named employees first, customers second is that often most value in companies is generated at the bottom layers of the pyramid and that it is exactly those people there that should be empowered by management. Author vineet nayar outlines a similar premise in his book, employees first, customers second.
Your bestselling book employees first, customers second seems to turn one of the central ideas that we teach at our mba. But customers were asking hcl to break new ground and use software. The book is a refreshing and frank look at the challenges facing leaders looking to transform their company, culture and employees. Second are the clientsbecause fully empowered employees will do their utmost to make customers happy. In this candid and personal account, vineet nayar hclts celebrated ceo recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by. Vineet nayars employees first, customers second efcs is a first person ceo account of the transformation of their enterprise. Through this philosophy the aim was to create a unique employee organization, drive an inverted organizational structure, create transparency and accountability within the organization, and encourage a value driven culture. The focus on increasing trust through transparency was one of their prime focus areas. The secret of his success, and that of his company, rosenbluth international is simple. Turning conventional management upside down kindle edition by nayar, vineet. Download it once and read it on your kindle device, pc, phones or tablets. Turning conventional management upside down by vineet nayar.
Employees first, customers second book by vineet nayar. Use features like bookmarks, note taking and highlighting while reading employees first, customers second. Companies should put employees first the virgin founder shares how making employees the top priority can. One problem with the book is of course its title, employees first, customers second. Employees first customers second download ebook pdf. Employees first, customers second corporate rebels. Sounds radical, but when he explains, it makes sense. In early july 2005, my a team, the hundred best and brightest brains at hcl technologies, flew in to delhi from around the world for a threeday strategy conference. In this candid and personal account, vineet nayarhclts celebrated ceo recounts how he defied the conventional wisdom that companies must put customers first, then turned the. By doing so, nayar fired the imagination of both employees and customers and set hclt on a journey of transformation that has made it one of the fastestgrowing and profitable global it. Vineet argues that how it got to be one of the worlds largest it firms is by putting employees first and customers second.
Turning conventional management upside down, he describes how hclt successfully left behind outdated 20th century management practices and embraced the management of the future, and how. Turning conventional management upside down by nayar, vineet isbn. Employees first, customers second how is employees first. Employees first, customers second unexpected insights.
Vineet nayar born 1962 is an indian business executive, author and philanthropist. Turning conventional management upside down, he describes how hclt successfully left behind outdated. One small idea can ignite a revolution just as a single matchstick can start a fire. Download pdf employees first customers second book full free. Interestingly, the author divides his employees into transformers, lost souls, and fence sitters. Employees first, customers second vineet nayar bok. It was also one of the rare companies in the retail sector that had a relatively low voluntary attrition rate just seven percent for fulltime employees. Employees first, customers second vineet nayar tedxaix. As part of a series on mustread books for hr leaders, we explore key lessons from this book that challenge traditional approaches to management and stakeholder relations. Then each company should find its own methods and catalysts, like those employed by hclt, to increase transparency.
Hal rosenbluth concentrates on his employees first, and his customers second. Nayars actions did aim to reverse the idea of a traditional. Turning conventional management upside down, he describes how hclt successfully left behind out dated. Employee first customer second linkedin slideshare. In both his ted talk and his book employees first, customers second, vineet discusses how theyve turned the company upsidedown. Turning conventional management upside down, author vineet nayar suggests that this may be incorrect. Employees first customer second book analysis 72 words. These initiatives are designed to achieve a culture of employees first, customers second efcs, and to invert the traditional hierarchical commandandcontrol pyramid. Employees first customers second available for download and read online in other formats. More than 00 copies sold one small idea can ignite a revolution just as a single matchstick can.
Employees first, customers second turning conventional management upside down book. Is there inherent value in every employeein his or her knowledge, creativity, commitment and capacity to collaborate. Vineet nayar is the former ceo of hcl technologies, founder of the sampark foundation and author of a book that is considered as a revolution in management, employees first, customers second. The customer comes second hal rosenbluth hardcover.
One such idea putting employees first and customers second sparked a revolution at hcl technologies, the it services giant. Turning conventional this book written by vineet nayar, president, hcl technologies, one of the top five. Employees first, customers second 6 photos website. Employees first customers second each company should undergo a mirror exercise on a regular basis to identify the true situation within the company. Everyday low prices and free delivery on eligible orders. Employees first, customers second how is employees first, customers second abbreviated. Employees first structure in which management is accountable to employees, as well as the other way around. Buy employees first customers second book online at low. Turning conventional management upside down, by vineet nayar, harvard business press, 2010, repos ted here putting employees first is an idea with which most are probably already familiar, the idea that putting employees first will bring benefits to customers. Vineet nayars employees first, customers second efcs is a first person ceos account of the transformation of their enterprise. Turning conventional management upside down online, free home delivery.
Buy employees first, customer second book online at low. Vineet nayars employees first, customers second the. In this short, personable book, he explains efcss principles and how he put it to work. It took just one small idea to ignite a revolution that would change an entire organization, its people, the industry and the world of business. One such ideaputting employees first and customers secondsparked a. Pdf employees first customers second download full pdf. Wegmans, a us retailer, has consistently been rated as one of the best companies to work for in the us by several independent sources. Employees first, customers second engels door vineet nayar. In this candid and personal account, vineet nayar, hclts celebrated ceo, recounts. One such idea, putting employees first and customers second, sparked a revolution at hcl technologies, the it services giant. Buy books, tools, case studies, and articles on leadership, strategy, innovation, and other business and management topics. Then each company should find its own methods and catalysts, like those employed by hclt, to increase transparency and trust and cultivate a culture for change.
Employees first, customers second book chicago public. To quote ck prahlad from his foreword to the book employees first customers second, this book is a narrative of organizational transformation and a practical guide for managers who wish to. Here are four key lessons on the employee hierarchy. That may sound counterintuitive, but it was the obvious answer for vineet nayar, ceo of hcl technologies and the author of the 2010 book, employees first, customers second. For instance, hcl unleashed the power of transparent management evaluations. Employees first customers second linkedin slideshare. Click download or read online button to get employees first customers second book now. He is the former chief executive officer of hcl technologies 2007, founder chairman. Vineet nayars new book describes his innovative and practical approach to. Employees first, customers second, shareholders last. In this short, personable book, he explains efcss principles and how he put it to work at hclt, turning the companys fortunes.
One such ideaputting employees first and customers secondsparked a selection from employees first, customers second. Employees first, customers second vineet nayar book efcs. And last come the shareholdersbecause financial health is needed to build their longterm impact. In the latest in a series on mustread books for hr leaders, we take a deep dive into nayars book. But his way of doing it runs counter to much of the received wisdom in the broader business world, and that way is captured in the title of his bestselling book. We really believe that employees should come first, and clients second. However, in the book employees first, customers second.